Diamond-encrusted jewelry is the company’s core competitive product. In 2013, Chow Tai Seng exclusively introduced the "LOVE100" Constellation Aurora 100-facet cut diamond, invented by the Belgian Tolkowsky family, as part of its mid-to-high-end product series. (In comparison, most traditional diamonds feature 57 or 58 facets.)

Chow Tai Seng focuses on gold as its main product and diamonds as its core offering. It also sells K gold, platinum, jade, pearls, and colored gemstones.

The company is headquartered at Floors 19-23, Building A, Shui Bei One, 3033 Buxin Road, Cuizhu Subdistrict, Luohu District, Shenzhen.

As of March 31, 2024, the number of Chow Tai Seng stores nationwide has exceeded 5129+.

On the payment page, you can enter the discount code in the discount code box and click on the apply button. Please note we can only honor one discount code per order. If a second discount code is applied, the other discount will not be applied. In addition, some discounts are displayed automatically, so you don't need to enter the discount code yourself.

Please note that we cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 7 business days for the returns team to process and send you a return confirmation email.
(1) Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund in your bank account!
(2) Credit card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have canceled your credit card or reissued a new one, the amount will be transferred by the bank.

(1) Import taxes and duties are included in the price of products in the UK, Germany, and Australia.
(2) In the USA and Canada, duties are included in the price of the products and taxes need to be paid by yourself depending on the state or province of the shipping address.
(3) In addition, other countries or regions may have their own taxation policies. Duties, import taxes, or other taxes will be the responsibility of the customer.

(1) In-stock means the product is already in our warehouse and ready to be shipped. Delivery is usually within 3-4 business days of your order being placed to be shipped.
(2) A customized product is a product that we start producing after you have selected and chosen your customized content. As it is personalized, it takes 5-10 business days after the order is placed to be shipped.

You can check the details in the Shipping Policy.

(1) If you have an account, you can find your order number and order details by logging into your account and going to "My Orders".
(2) If you don't have an account, don't worry, you can register and check your order using the same email address you used to place your order.

Before we ship your item, you can contact us via live chat or email to return it.Please understand that we cannot cancel your order after it has been shipped.
*Be Careful: Customized products and mystery boxes do not accept cancellations.

So sorry. Once you have placed your order, you can not change your delivery address.